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Table of Contents
General
Both our own operations and the supporting supply chain serve as source factories, ensuring stable quality and pricing.
We adhere to integrity as our top priority, conducting comprehensive product inspections prior to shipment. Any quality issues are promptly addressed through returns, exchanges, or restocking.
Products
We strictly adhere to color customization requirements based on client specifications (with proprietary color masterbatch formulation and manufacturing expertise), and can produce limited editions as needed. For each production batch, we ensure color spraying and electroplating processes are synchronized with production timelines. Rigorous quality inspection standards are implemented, including the 3M6100 hundred-s quare grid test method and alcohol immersion testing, along with customized packaging solutions designed to prevent scratches.
We strictly adhere to the principles of producing with practical new raw materials, practicing environmental protection, and prioritizing safety.
Customization
We have in-house industrial designers, graphic designers, and prototyping equipment, offering end-to-end sample production services from client concept to final product.
We have in-house industrial designers, flat designers, and prototyping equipment, along with a mold development collaboration team to fulfill every client’s customization needs.
Service
With customers at the core and market orientation as our guiding principle, we guarantee sample delivery within 3 days while adhering to clients’ promised delivery timelines.
We are highly committed to assisting clients in their journey from zero to success.
Payment
If there are any issues with the payment, such as overcharging or disputes, please contact our customer service team immediately. We are committed to resolving any issues promptly and fairly.
We typically require a 50% deposit upfront, with the balance due before shipment. For long-term customers or large orders, we can discuss flexible payment terms based on your needs.
Shipping
Once your order has been shipped, we will send you a tracking number so you can monitor the status of your delivery in real time. You can check the tracking details on the carrier’s website or contact our customer service for updates.
Yes, we offer global shipping to ensure your products reach you no matter where you are. We work with trusted international carriers and can provide you with a reliable delivery timeline based on your location.
